RETURNS

Unfortunately, due to the nature of the products sold on our website, we do not issue refunds, accept exchanges or returns. All sales are final.

Please Note: Any items returned to us will not be accepted or sent back to the customer.

 

damaged/incorrect items

DAMAGED ITEM

In the case of receiving a damaged item(s), do not discard the item until you have contacted us. Please contact Customer Support within 2 days of the delivery date and provide a photo of the damaged item.

INCORRECT ITEMS

If we've sent you an incorrect item(s), please contact Customer Support within 2 days of the delivery date.

 

SHIPPING

We currently ship to physical addresses and PO Boxes within the United States.

Orders placed by 5pm est will be shipped within 2 business days. Please allow approximately 24 hours after you receive your shipment notification email for tracking information to appear on the carrier’s website. Please allow 3-5 business days for delivery.

HOLIDAYS

 Packages are not shipped on the following holidays:

  • New Year’s Day

  • Martin Luther King Jr. birthday

  • George Washington’s Birthday

  • Memorial Day

  • Independence Day

  • Labor Day

  • Columbus Day

  • Veterans Day

  • Thanksgiving Day

  • Christmas Day

Lost or Stolen Package

At The Mane District we understand it can be an extremely frustrating when packages are lost or stolen. Unfortunately, even with the best carriers, problems do occur. If your package has been lost or stolen, Please contact the USPS immediately. The process of starting a claim with the USPS takes time as there are specific steps and processes that must be followed. Please follow the instructions on the USPS website below:

https://www.usps.com/help/missing-mail.htm

ORDER CANCELLATION

If you need to cancel an order, please contact Customer Support as soon as possible. We will do everything that we can to cancel the order once the cancellation is requested. Please note that orders that have already been shipped cannot be cancelled.

PAYMENT METHODS

We accept American Express, Visa, MasterCard, Discover Card, PayPal, and Apple Pay. Unfortunately, we do not accept pre-paid gift cards.